Tag: Marketing Team

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Asset Managers General

Marketing & Sales Alignment Better Supports Capital Raising

Do you remember the game telephone when you were a kid? At one end of the line, your friend said “Chuck E. Cheese” and what you ended-up actually hearing was “Would you please?”

Communication Between Marketing and Sales

A game of telephone is exactly what it can be like when the marketing and sales teams don’t talk to each other. They are hearing direction from the management team and attempting to translate it into what the sales team needs from marketing.

That can often end up in a high-level mandate of: “We need more marketing materials,” “We need more leads,” or “We need more marketing activity.”

But what does that really mean? And what is the true need the sales team is expressing?

What I found in my experience is that when the people who are doing the work sit down and talk to each other, a lot of great things can happen. It opens the lines of communication to really understand what the needs of the sales team are. In our view, this is exactly what marketing should be focusing on. Syncing with the sales team.

The Feedback Loop

When sales and marketing start talking, you open a feedback loop that will allow you to create more impactful marketing materials that start and support sales conversations. The worst place to be as a marketing professional in our industry is working in a vacuum. Interaction and feedback from the sales team is critical to your success and your firm’s ability to raise capital.

As you open the lines of communication with the sales team, you may learn that they are continually encountering a certain objection that current marketing materials don’t address. Or you may learn that the same question is coming up that is blocking advisors from making the next step in investing capital with your firm. A marketing piece answering that question may help smooth the interaction and better support the sales team.

As you open the lines of communication and listen to feedback from the sales team, you’ll learn what’s working and what isn’t, as well as which topics need to be highlighted a little bit more. The conversations may also lead to ideas for other types of campaigns you can create from the marketing perspective.

Some friendly advice: salespeople love to share their opinions! Don’t take it personally. Your goal is to produce marketing that helps bring capital in the door. When you determine what this is for, your firm and for your salespeople will take some iterations. You will put out pieces that flop…it’s inevitable since marketing and what resonates with advisors over time is not static and not black and white. Do not take feedback from the sales team personally, but do take it to heart and make your next piece even better.

It Pays to Communicate

It pays to continue to meet with the sales team, have regular meetings and open the lines of communication. Start a weekly meeting between marketing and sales to get the ball rolling. Get to know each other and help each other bring capital in the door.

Syncing marketing and sales is one of our sweet spots. We love finding the gaps and bridging them so your firm can solidly compete in a crowded marketplace.

Contact us if you’re feeling tension between marketing and sales, or if you’re feeling like you’re working in a vacuum, disconnected with sales. We’d love to help sync your marketing to the sales team’s needs.

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Asset Managers General

How to Make Your Firm Easy for Advisors to Work With

You’ve probably heard of CX, which is customer experience. But in the asset management world, it’s also important to think about the AX, which is the advisor experience. As you launch an offering or you continue to try to appeal to advisors, the easier you make it to work with your firm, the better.

Here are a few ways to make sure that your firm is being accessible and easy for advisors to work with.

Access to Your Materials

First of all, it’s important to make sure advisors can access your material easily, whether that’s on your website or through contacting your sales team. Same holds true for obtaining information about your firm. You don’t want advisors to have to go to your website and search around trying to find key pieces of information. It should be front center, clear and easy to find.

Access to People

Advisors are looking for access to people. Whether that’s that sales team and being able to talk to them on demand, or the management team – accessing them through events or even one-on-one meetings. Access to the humans behind the firm and the investment can be critical and important for creating a positive experience for advisors.

Updated Materials

Advisors need the asset managers they work with to be consistent in updating their materials. No one wants to invest a client in a product and then have only outdated information to provide status updates and answer questions. That is the signature of a bad advisor experience.

For example, the latest property acquisition should be front and center, easy to find, and current. This also helps create trust with advisors by showing them you are following through on your investment philosophy

Clear Communication

Finally, clear communication is essential both before and after an advisor makes an investment in your firm. Advisors need to know and understand:

  • Your story and your investment philosophy
  • How you approach doing business
  • How you operate
  • How you communicate with advisors and investors
  • What your statements look like (are they easily understandable)
  • What types of updates are you providing on an ongoing basis

All these things can help develop trust on both the front end, as well as after advisors and investors are invested in your product, which can then help perpetuate additional investments.

If you need help evaluating your strategy and the type of experience you’re creating for advisors, contact Marketing Intent today.

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Asset Managers General

Trends in Marketing

Knowing which trends are popping up in marketing and which trends are outdated is a way to remain relevant and engaged with your audience.

In – Dynamic Personal Voice
Out – Bland, Third Person Voice

First, let’s talk about using your voice. Try to avoid a bland, third-person voice. Use the words “us”, “we” and “our” to make your materials personal. People tend to gravitate toward the human element and will continue wanting to hear more and ask questions or read more.

In – Simplicity
Out – Deciphering What You’re Saying

The second focus is to keep it simple. We tend to compact so much into one piece or into meetings and conversations. And we often use a lot of jargon. Keep it simple – and keep them wanting more by being clear, concise, and making it simple for your target audience. Creating a compelling teaser will keep them interested and wanting to carry the conversation further.

In – White Space
Out – Cramming It All In

The next trend that we are seeing is white space. Don’t fill it up! Maintaining white space on your fact sheets, your white papers, or your website makes it cleaner, professional, and more inviting to the eye. A design that is aired out attracts more attention and conveys a sense of organization.

When you have a jumbled mess of content or its extremely cluttered, people equate that to what you’re doing on the backend – it’s a mental stumbling block. So, utilize white space appropriately to keep your readers engaged.

Thing’s Don’t Have to be Perfect

Marketing doesn’t have to be perfect on the first try. There’s going to be multiple iterations. We see a lot of asset managers hold onto papers, fact sheets or emails because they want to get their wording exactly perfect.

Now, do the facts need to be correct? Of course. But that first iteration doesn’t need to be perfect. The important thing is to get that first draft out there – and iterate over time based on feedback. Having a couple other people chime in on what they think may sound better, or some questions that came up when the first draft was used is what’s going to help drive it to eventually being perfect.

Would you like more insights about what’s working for asset manager marketing and what’s not? Contact us today at info@marketingintent.com.

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Asset Managers

On-Demand Webinars

What’s the first thing you think of when you think of on-demand webinars? It’s likely that you think of a replay distributed by email. On-demand webinars are replays, but they can be a lot more than this.

The process to create a webinar is also extensive. You’re scheduling time with executives, developing and completing presentations, routing through compliance, scheduling invites and developing a follow up plan.

With all this work, why not elevate your final product for more than one webinar?

Maximize Your Webinar

The first thing to do when you’re thinking about a webinar is identify the topics. What do people want? What are you hearing in the field that advisors want to hear more about? Is it always about your product? Is it educational? Is it both?

Do they want a webinar series? Can you split one large webinar into three small webinars to make your content go further? And take a deep dive into what you’re doing? Maximize it since you put all that effort into creating the webinar and getting speakers lined up.

Develop Strong Visuals

When people are attending webinars, they want to be intrigued. You have to keep their attention. So, if you have a presentation up and it’s a bunch of words, everybody’s likely tuning out and nobody’s listening. They may read the words, but they may not. And they are likely doing something else as well while attending your webinar. You have to grab their attention with strong visuals, video and easy-to-understand wording.

Using Technology to Your Advantage

Finally, be sure you’re ready to use technology to your advantage to create your on-demand webinar. There are platforms where you can upload a webinar recording. You can then set a schedule, so it gives off the perception that it is a live webinar. You can send out an invitation with simple wording like, “Please sign up for our webinar. It’s next Wednesday at 2:00 p.m.” 

What your audience doesn’t know is that it’s every Wednesday at 2:00 p.m., and it looks like advisors have easy access to your management team.

You’re able to see if advisors register and if they attend. You can automate your follow up procedures and your sales team has a reason for a follow-up call with the advisor.

If you would like to learn more about how we can help you maximize your webinars, please contact us today at info@marketingintent.com.

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Asset Managers Featured

Is It Time to Outsource Your Marketing?

Marketing can be a pain point for many asset managers because there’s a lack of understanding, time, and resources. As a result, marketing is commonly one of the first things to get pushed to the end of the list or to cobble together.

In this article, we’ll discuss a few key indicators that it’s time to outsource marketing.

#1 – You Don’t Thoroughly Understand Your Audience

The first sign is that your marketing team doesn’t have a good grasp of your target audience. Maybe they are new to the industry, new to the distribution channel or don’t understand what your audience needs in terms of information. If you are not able to understand your target, you can’t produce the marketing needed to help you raise capital efficiently. A deep knowledge of who you’re speaking to and how to communicate with them is essential to effective marketing.

#2 – Your Marketing Team Doesn’t Understand the Sales Process

The second sign that it’s time to outsource marketing is when your marketing team doesn’t understand the sales process. Maybe it’s because they don’t have relevant experience or maybe you have a junior marketing team. You may have people that have come from outside the industry, and they don’t understand what goes into the day-to-day of the sales process.

A lack of understanding of the sales process leads to marketing not asking the right questions of the sales team to make the sales job easier. If you’re not fostering a feedback loop with your sales team and understanding the reception of the marketing materials out in the field, you’re missing the opportunity to facilitate conversations with advisors for your sales team.

For optimal capital raising, sales and marketing should be aligned. And that responsibility often falls heavier on marketing teams to accomplish.

At Marketing Intent, we help you align your marketing and sales teams for a unified capital raising effort and a relationship that benefits both departments. Contact us today.

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Asset Managers Featured

Maximize Your LinkedIn Potential

What’s one of the first things people do when they meet you or see one of your posts on LinkedIn? They check out your LinkedIn profile.

Plan to use LinkedIn to its maximum potential to show your credibility and gain trust with prospects and clients.  

LinkedIn Newsletter 

A great way to do that is through the LinkedIn newsletter, which is a newer feature. It allows you to publish an article each week. And by doing that, you can stay in front of your prospects in a really easy way.  

First, think about what to talk to your prospects about. What’s a short and compelling topic? It doesn’t have to be a long white paper length piece of content. Next, think about your target audience and what they’re interested in learning about from you, what their pain points are or new information that might benefit them. 

Setting up Your Newsletter 

To set up your newsletter on LinkedIn, go to the same place you want to make a post.

  • Click on this prompt and there will be a section that says, “write article”.
  • Once you click on this function, if you have creator mode, you’ll have the option to create a newsletter.
  • A nice function with LinkedIn is when you create that first newsletter article, it sends a notification to all your first level contacts in LinkedIn and sends them an email to notify them you now have a newsletter and invite them to subscribe.
  • This is a great way to engage with every contact. Subscribers will be notified every time you publish a newsletter article. We suggest publishing a newsletter once a week.  

Using a Newsletter to Your Advantage 

How are we using the LinkedIn newsletter article? When we do the videos you see on LinkedIn, we’re turning them into our LinkedIn newsletter articles as well. It’s a great way to multipurpose content and use the LinkedIn newsletter articles to stay in front of your prospects.  

If you need help creating a LinkedIn newsletter article or want to explore it further, give us a call. 

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Asset Managers

Embracing Social Media

Social media can be daunting. It might be one of those tasks that sits on the bottom of the list because you have a hard time embracing it.

In this post, I’ll share three ways to help you learn to love social media and ultimately help you with your career.

Plan and Create

Let’s go over how to plan and create your content time block. Sit down, block out a couple hours, a half hour, or whatever works best for you, but sit down and take a moment to plan.

  • What’s the content you want to put out there?
  • Are there special messages you’d like to share at certain times throughout the year?
  • What are the key points you want to put out?

You don’t necessarily have to put it all together at once, but if you time block your calendar, you’re going to make sure it gets done. Then you’ll start making progress towards what you’re trying to complete, which is to get your social media plan moving.

Reuse Your Content

The second social media best practice I’m going to discuss is reusing content. There’s so much content out there that asset managers have- reports, fact sheets, emails – dig into that content and reuse it.

Take simple topics out of a report and repurpose them as graphics. You can break that up and have multiple videos, or you can have multiple posts. You’ll really be amazed if you sit down and look at the content you already have available for social, how far you can take it – and that you’re not having to reinvent the wheel.

Find the Right Software

The third best social media practice is to find a software that you like. You’ve planned out your content, you have it written out because you’re reusing some existing content, and now you need to find a software that will upload your post automatically at the time you want it to publish.

The right software can make it appear that you’re participating day to day, showing up in your client’s and prospect’s feeds by using the scheduling function. This will put your social media plan into action, so you have the full package out there. With the right approach and tools, it’s no longer daunting, and you’re making yourself and your firm present out in the world.

If you would like to discuss how we can help you with your social media plan, contact Marketing Intent today.

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Asset Managers

Your Marketing Strategy

According to a recent survey from LC Kirk & Company, twelve to eighteen months is the amount of time it takes an advisor to learn about your offering before they make an allocation to it. For some sponsors, especially new ones in the commercial real estate and alternative investment space, that can seem like a very long time.

How can we shorten that long sales cycle? The answer – sync up your sales and marketing.

Shortening the Cycle

A lot of times marketing operates in a vacuum, and they don’t understand what the sales team is seeing in the field, the objections they’re facing, and the questions they’re getting from advisors. So, it’s important to open the communication channels between marketing and sales to help shorten that sales cycle and bridge the gap between what sales actually needs and what marketing is delivering.

Brand Awareness

Next, you should focus on brand awareness. Make sure everything is synced up across the board from email, to what you’re doing at conferences and how you’re helping advisors understand what you’re doing. Some firms feel hesitant about emailing, but email is a great way to increase brand awareness about your firm and offering. Building a strong brand helps build trust and break down barriers for advisors in looking at and completing due diligence on your firm.

Boil Down Your Story

It also helps shorten the sales cycle when you communicate what you do and the details of your offering in a simple way. Get away from complicated jargon. Advisors are not going to dig into what you’re doing if they don’t understand it immediately. Make sure you’re boiling down your story into digestible chunks, so it’s easily understood. That could be anything from the demand drivers behind your commercial real estate assets or lifestyle trends that are driving demand, and what supply looks like.

If you need help syncing marketing and sales, raising brand awareness, and boiling your story down into something that’s easily understandable, contact us at Marketing Intent. We’d be happy to help you shorten your sales cycle.

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Asset Managers

Optimizing Your LinkedIn Profile

You may have noticed that we at Marketing Intent have been using LinkedIn a lot more to stay in front of our target audiences, as well as our clients. LinkedIn can be a really powerful connection tool.

How do you optimize your LinkedIn profile to connect with both your prospects and your clients?  

Use the Tagline

There’s an area underneath the name on your LinkedIn profile, and a lot of people use that for their job title, but we think there might be better ways to use that real estate.

One great thing you can use is a tagline. It can be a tagline on what your company does but stay away from any jargon or messaging that may be confusing. It should be quick and to the point. It’s a great way to advertise exactly who you are. And a tagline can allude to your title and what you do, so you don’t need to have a title featured.

There is another place, as well, that a lot of people don’t use and that’s the banner. You can do the same thing there and include your tagline or feature another point about what your firm does or what you focus on.

Include Your Target Audience

We suggest making sure you include your target audience in the two areas outlined above and highlight who they are. For example, “We help single women better prepare for retirement.” That way prospects clearly understand who you serve.

Something we want to point out is that it is okay to be repetitive, because we all know that everyone skims. The key is ensuring your target audience is highlighted – it will quickly grab their attention.

Building Trust

How can advisors help build trust with prospects and clients on their LinkedIn profile? Trust is huge, especially for advisors. There is so much going on these days and during rapidly changing market conditions, building trust is very valuable. We think it serves advisors further than most people realize.

One thing you can do to earn trust is to feature content you create. Don’t just repost other people’s content. Feature content you create. It shows your personality, how you communicate and who you are.

It also gives people a glimpse of what it’s like to work with you because they can see your perspective and what you’re trying to get across to your audience.

If you need help optimizing your LinkedIn profile and making sure that it speaks to your target audience, reach out to Marketing Intent, we’d be happy to help you.

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Asset Managers

The Importance of Communication

Everybody understands the importance of communication in projects, in your day-to-day, in work life and in everything that you do. But sometimes the effectiveness of our communication gets lost in the shuffle.

Let’s talk about how to emphasize open communication with clients.

Focusing on Communication

As a marketing firm with multiple clients, we have to focus on our communication. It has to be at the forefront of every morning, every evening and every week of what we do. Let’s go over some of the things that we do at Marketing Intent and review some options on how you can help improve your communication.

One of the first things that we do is hold weekly status updates. Every Monday we get together with our internal team and go over every single project, even if we’re not involved, that way we understand what’s going on. If one of us needs to be pulled in, or if we can offer some insight, we do.

Providing Weekly Email Updates

The other thing that we do is provide weekly email updates. If something’s changing throughout the week and we don’t have a meeting on the books, a quick way to update everybody is through an email. We really focus on making sure that we’re keeping everybody included and aware of what’s going on, even if it’s not time for a meeting.

The Best Way our Clients Receive Communication

When we bring on clients, we follow our onboard process and start off every client the same. Each client starts with a weekly project meeting and then we will also provide weekly status emails, but that doesn’t always work for everybody.

We tune into how clients best receive communication. We may have a client that likes to text, we may have a client that prefers phone calls, or we may have a client that loves emails. As we’re onboarding, we analyze the way that they are receiving our information and we adjust and tailor our communication specific to them. 

We are providing them with the most effective communication that is shareable with key stakeholders that is effective and easily digestible. This is a great way to help smooth out their process for projects and keep everybody in the know, so that there are no surprises that come up.

If you would like our communication experts to make sure your next project runs smoothly, please reach out to us at Marketing Intent.

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